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Help & support

We help with bookings, payments, verification and more.

Frequently asked questions

53 questions

Booking & renting19

Payment & payout14

Account & verification13

Safety & trust7

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Areas

Frequently asked questions

Booking & renting19

When does my booking become binding?+

Can I cancel a booking?+

How do I rent something?+

How does the handover work?+

What do I need to watch out for during the rental?+

What if the provider does not show up?+

The item is not as described — what now?+

How do I confirm a rental request?+

What if the renter returns the item late?+

How long does my request stay open?+

How far in advance can I book?+

Why do I have to request first instead of booking directly?+

How do I find a particular item?+

How clean does the item have to be when returned?+

How long is my request valid?+

Can I order consumables along with the rental?+

Can I still change the rental period?+

Can I negotiate the price?+

Why rent through Myfundus instead of privately?+

Payment & payout14

How do I get my deposit back?+

When is my money charged?+

How secure is my payment data?+

When do I get my money as a provider?+

Why do I have to verify my identity to receive payouts?+

How is the deposit handled?+

How long do I have at checkout?+

Where do I set up my payout account?+

When do I have to enter my payment details?+

What do I pay as a renter?+

Where do I find my payment details?+

Can I rent out an item for free?+

How is my rental price calculated?+

Daily, weekend, weekly price — what goes where?+

Account & verification13

How do I get verified?+

Who can sign up, and what does an account cost?+

Can I register with my company?+

Which of my details can others see?+

How do I delete my account?+

How do I subscribe to or unsubscribe from the newsletter?+

How do I list an item?+

Can I pause or delete a listing?+

I forgot my password.+

How do I sign up?+

Where do I change my details?+

Where do I see everything at a glance?+

What do I get out of renting through Myfundus?+

Safety & trust7

What happens if something is damaged?+

Someone is behaving badly — what can I do?+

What happens if the item is lost or stolen?+

How do ratings work?+

Which items may I offer?+

Who repairs a broken item?+

What if we handle the rental outside Myfundus?+

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